Chocolate Wedding Favors

How do I place an order?

Easy as 1...2...3. Either call us 724-209-1159 or send us an email. When sending an email, tell me what chocolate favor you are looking for, such as, chocolate menus, chocolate place cards, chocolate invitations, chocolate lollipops, etc. Then send an attachment in your email that has the picture, clip art or menu items that you want on your edible favors. Also, include the text that you want on your edible favors. I will then send you a free proof, via email, so you can see how it will look, this is just to get started, I can make any changes that you want, as many times as you want, to get your edible favor just right. After you are happy with your proof, you can either pay for your order or place a deposit to hold your order for the future.

Phone: 724-209-1159
Email: ken@chocolatedreamsandwishes.com
 Chocolate Dreams and Wishes, LLC
Pittsburgh , Pa 15239

I don't see what I'm looking for, can you create a custom design for me?

Yes we can. We want your chocolate dreams to come true... So don't hesitate to ask. Depending on the project, there might be additional setup charges.

Can you make my chocolate a different color and/or flavor?

Absolutely; we love to make our customers happy. If you have a certain color that you need for your special event, just mail us a color swatch and we will try to match it, as close to the swatch as possible.

How do I send my photo or artwork?

You can email your photo/artwork to ken@chocolatedreamsandwishes.com For the best results, your photo/artwork should be a minimum of 300 dpi and can be any of the following file formats: jpg, psd, pdf, ai, tif, gif, png, bmp. If you're not sure about the format, don't worry; send it anyway, we will contact you and tell you if it will work for your project. If you do not have an electronic version to send, you can send your photo/artwork to us at the following address:

Are my photos returned?

Yes, all originals are returned with your order.

Do you touch-up images?

Yes, if we receive a photo with a small scratch mark or redeye, we will fix it at no additional charge. Since we send out free proofs, via email, you will be able to see how your touched up photo looks before it is used on your chocolate favors.

Can you change the background on my photo?

Yes, for a small fee, we can remove and add a different background to your edible photos.

Do you send out proofs?

Yes, we will only produce your order after you have approved the proof. The fastest way to receive your proof is via email, but US mail is another option.

When should I order?

I love to get the artwork done as soon as you know what type of edible favor you like. I will send you proofs of what your favors will look like, via email, so you can have plenty of time to make changes - I want your favors to be exactly the way you want them to look. After you are 100% sure that you like our work, then I recommend securing your date, with a non-refundable deposit of $100. This deposit will 'save the date' for your event.

After you are happy with your proofs, I then ask you to finalize your numbers at least 2 weeks prior to the date you want them shipped to you. Rush orders are possible, always call us, it just depends on our work load at that given time period, really, I don't like telling anyone no.

My event is not for six months, when should I place my order?

You can place your order at any time and we will not produce your chocolate until just prior to your requested ship date. I recommend securing your date, with a non-refundable deposit of $100. This deposit will 'save the date' for your event.

How should I store my chocolate once I receive it?

Chocolate is best kept in a cool dark place, at temperatures between 68-72F. Your chocolates should not be refrigerated or frozen, as this will damage the chocolates and images. Chocolates with images might fade if exposed to direct light for too long, so store them out of direct light until your event. It is also important that you avoid storing your chocolate near materials with strong odors. Chocolate can absorb nearby odors, thus altering the flavor of the product.

How long will the chocolate stay fresh once I receive it?

Our chocolates will stay at peak freshness for approximately two months and is safe to consume up to six months after you receive your order.

How much is shipping?

Shipping is available throughout the United States . Shipping rates vary, so we will give you an estimate based on the size of your order. At that time we can discuss the different shipping methods and rates.

Warm Weather Shipping Policy:

When your package’s destination is over 70 degrees Fahrenheit, we advise that you select our Warm Weather Packaging with Next Day or Second Day Air.
Warm weather packaging consists of an insulated container and reusable frozen gel-packs. We'll do everything we can to ensure your order arrives in good condition but please be advised we cannot assume responsibility for heat damage when shipping in high temperatures.

What if my order arrives damaged?

We take great care packaging your order to ensure that it arrives in perfect condition. All packages are shipped with insurance to cover damage during transit. If the package is physically damaged due to shipping, please tell the driver to note the damage. Call us immediately, within 24 hours of the delivery, so we can settle the damage dispute with the appropriate carrier and arrange for a replacement order.

What are my payment options?

Master Card, Visa, Discover, Amex and Paypal. We do not ship orders COD. Since our products are custom made just for your event, we need to have the order paid in full, before we can start making your chocolates.

Can I cancel my order?

As our products are made to order and personalized to your specifications, so once we have started on your order, we cannot cancel it. If the order has not been started, we can cancel the order and you will only lose your 'hold the date' $100 non-refundable deposit.

Can I change my order?

If your order has not been started, we can make changes. If you need to add a few more pieces to your order, you need to call us 1 (one) week prior to your ship date.

 

We are here to make your Chocolate Dreams and Wishes come true for your special occasion, whether it be a wedding favor, birthday, anniversary, baby shower, graduation or retirement, we are confident we can provide the unique and personalized gift you are looking for.

Chocolate Wedding Favors                  Wedding Favor Blog
Paypal, Visa, Mastercard, Discover, American Express